Last updated: 23 September 2026
Who we are
4 Star Roofing & Maintenance (“we”, “us”) is a roofing business based in Exeter, Devon. We are responsible for any personal information you share with us through this website, by phone or by email.
Contact: md_willis@live.co.uk · 07791 129683
What information we collect
When you contact us or request a quote, we may collect your name, phone number, email address, property address, details and photos of the work you need, and any other information you choose to give us.
When you visit our website, we also collect some technical information automatically, such as your IP address, browser type, the pages you visit and how you found our site. This is collected through cookies. See our Cookie Policy for details.
How we use your information
We use your information to respond to your enquiry and provide quotes, arrange site visits and carry out work, send invoices and keep business and accounting records, understand how people use our website and measure how well our advertising works, and meet our legal obligations.
We will not send you marketing messages unless you have agreed to receive them.
Our legal basis
We process your information because it is necessary to respond to your request or carry out a contract with you, because we have a legitimate interest in running and improving our business, because we have a legal obligation (for example, keeping financial records), or because you have given your consent (for example, to non-essential cookies).
Who we share it with
We never sell your personal information. We only share it with trusted providers who help us run our business, such as our website host, email provider, accountant, and Google (for website analytics and advertising). These providers only use your information as needed to provide their services to us. Some of them, including Google, may process data outside the UK, with appropriate safeguards in place.
How long we keep it
We keep enquiry details for up to [2 years] if no work goes ahead. For customers, we keep records for up to 6 years after the work is completed, to meet tax requirements and support any guarantee on our work.
Your rights
You have the right to access the personal information we hold about you, have it corrected or deleted, object to or restrict how we use it, and withdraw consent at any time. To make a request, contact us at md_willis@live.co.uk. We will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.